RETURN POLICY

NOT WHAT YOU EXPECTED?

We accept returns within 15 days of your order only if your item is damaged or would like to exchange for a different size. If your size is not available, we will exchange it for another item of your choice or give you store credit. We can happily replace your items but will need to charge the cost of return shipping.

Merchandise must be returned within 15 days of your order to be eligible for an exchange or store credit. Unfortunately, at this time, we cannot offer refunds unless approved otherwise by our customer service team. 

We only receive merchandise in its original condition with original tag; stained, damaged or worn merchandise won´t be received. 

Please allow up to 5-7 business days for exchanges to be processed. 

GET IN TOUCH

We are always here to help and answer your questions. If you have any issue with your order or would like to arrange a return, please contact us at team@thevonsite.com

Still have questions? Please contact us at sales@thevonsite.com  (809)-696-6082

Rafael Augusto Sanchez #9, Plaza Lia, Santo Domingo, Republica Dominicana.