SHIPPING POLICY

We offer FREE SHIPPING within Santo Domingo, Dominican Republic, and free national and international shipping for orders over US$250!

ORDER PROCESSING

National. All items ship out of Santo Domingo, so please allow for 3-4 days once your order has shipped. 

International. All items ship out of the Dominican Republic, so please allow for 15 days once your order has shipped.

TRACK YOUR GOODS

You will receive a tracking number in an email once the order has shipped. 

THE FINE PRINT

All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. We are not responsible for these fees in any way. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. 

CANCEL YOUR ORDER
We understand that orders might need to be change or cancel sometimes. All orders are automatically processed and sent for shipment as soon as they are placed. During this process, if you want to cancel your order it must be 24 hours after the order is placed sending an message to
team@thevonsite.com with the subject cancel my order.
If your message does not arrive during the 24 hours period, we are unable to cancel your order.


GET IN TOUCH
We are always here to help and answer your questions. If you have any issue with your order or would like to arrange a return, please contact us at team@thevonsite.com

Still have questions? Please contact us at team@thevonsite.com